Returns Policy
Simple, fair terms — here's exactly what to expect.
Your Rights Under Australian Consumer Law
Under the Australian Consumer Law, you have rights that cannot be excluded by our store policy. If a product has a major failure, you are entitled to:
- A full refund, OR
- Replacement with an identical or equivalent product, OR
- Compensation for the reduction in value
If a product has a minor failure that can be fixed, we may choose to repair rather than replace or refund. These rights apply regardless of our store returns policy and cannot be waived.
Change of Mind
Store credit only. The customer covers return shipping. The item must be unused and in its original packaging, and the return must be requested within 14 days of delivery.
Defective or Damaged Items
If an item arrives defective or damaged, we'll arrange a full replacement at no cost to you — including return shipping, which we cover. Reach out to support@orightt.com with your order number and a photo of the issue, and we'll get a replacement on its way.
Change of Mind Returns
If you simply change your mind, we offer store credit for the value of the item — the following conditions apply:
- The item must be unused and in its original packaging
- Returns must be requested within 14 days of delivery
- The customer is responsible for return shipping costs
- Store credit is issued once we receive and inspect the returned item
Some items may not be eligible for change-of-mind return due to hygiene or safety reasons. This doesn't affect your rights for defective or damaged items, which are always covered.
How to Start a Return
Contact us with your order number and we'll guide you through the process.
support@orightt.com