Get In Touch
Have a question about your order or our gear? We're here to help — reach out and we'll get back to you soon.
Our Location
Australian owned & operated
Melbourne, Victoria
Operated by Prona Pty Ltd
Phone Number
Call us directly
Email Address
Send us an email
Response Time
When we'll get back to you
Within 1–2 business days
Our small team reads every message
Send us a Message
Frequently Asked Questions
Quick answers to common questions
What are your shipping options?
Most orders arrive within 10–15 business days. Some products ship from local partners, others are sourced internationally — free shipping is available on orders over A$99.
What is your return policy?
Defective or damaged items receive a full replacement. Change of mind? We offer store credit — you'll just need to cover return shipping. See our Returns Policy for details.
Is my gear quality-checked?
Yes — we hand-pick every product in our range for outdoor and sports use. If anything arrives faulty, reach out and we'll sort a replacement.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track orders any time on our order tracking page.